Help center

MarketPort is a wholesale market on your phone. Shops, schools, restaurants and other businesses buy stock in bulk from wholesalers, distributors and manufacturers. Every seller is checked (ID and business) before they can sell.

Tap Join free at the top. Choose buyer or supplier, then enter your name, phone number, district, email and a password. We send a 6-digit code to your email to confirm it.

Buying is free. You only pay for your goods and delivery. Suppliers pay a small commission when they sell.

Tap the flag at the top of the page. Choose your country and English or French. The site then shows sellers, prices and districts for that country.

On the sign-in page tap Forgot password? and follow the steps. You can also ask MarketPort support (contacts at the bottom of this page).

Type in the search box (for example "sugar 50kg" or "exercise books"), or open Categories. You can sort by price and see sellers near your district.

Send a quote request: say what you need and how much. Suppliers send you their prices.

Tap the heart on a product to save it. Find them in My account › Saved. You can also follow a search to hear when new products arrive.

Each product shows its minimum quantity and the price for bigger quantities. Buying more often gives a lower price per piece.

Add products to your cart, open the cart, choose how the goods should reach you, then pay with mobile money (MTN or Airtel).

Yes. MarketPort holds your payment. The supplier is paid only after you receive your goods and confirm. See How payment protection works.

In My account › Payments. You can download or print them.

Check you approved the request on your phone and had enough balance. Open the order and try again. If money left your account but the order still says unpaid, report it in Problems.

By bus, taxi, a MarketPort agent or an agent shop near you. You choose when you order.

Open Orders (bottom menu). Each order shows its steps: paid, accepted, sent, ready to collect, received.

Each paid order has a 6-digit code. Give it to the agent, agent shop or supplier only after you have checked your goods. The code confirms delivery and pays the supplier.

If you don't confirm or report a problem, the payment goes to the supplier 7 days after the goods were sent.

Open the order and choose the problem, or go to Problems. Report within 2 hours of receiving. Add photos. MarketPort keeps the money held until it is solved.

If the problem is accepted, your refund shows in My account › Orders › Refunds and is sent back to your mobile money.

Use Problems, or tell support with the shop name and what happened.

Open My account › Settings. Your district helps us show sellers and delivery near you.

You sign in with your phone number, so only MarketPort support can change it. Contact us below.

In My account › Settings › Notifications you can turn product emails and WhatsApp messages on or off.

Open My account › Settings and tap Sign out at the bottom.

Sign in, open My account › Settings and choose Delete my account. Suppliers find it in Shop settings.

Choose Sell on MarketPort, register your business, then send your ID and a photo of your shop. When MarketPort approves you, your products appear to buyers.

Listing is free. MarketPort takes 5% when you sell, and you are paid to mobile money after the buyer confirms delivery.

In your dashboard open Products › Add product. Add clear photos, a short video if you have one, your bulk prices and the minimum quantity.

It answers buyers' questions in the chat for you, day and night, using your products and prices.